Support
Write to sorrelapp@burnsforce.com. Every message is read by the person who builds Sorrel, and we reply as soon as we can.
What to include
A few details save a round of questions:
- What you were doing, what you expected, and what happened instead
- Your phone and its Android or iOS version
- For an import that went wrong, the link you were importing
- A screenshot, if the problem is something you can see
Subscriptions and billing
Sorrel Pro is billed by Google Play or the App Store. You manage or cancel it in that store's subscription settings, and refunds are requested from the store, which decides them. If you have paid and Sorrel Pro is not unlocked, write to us and we will sort it out.
An import came out wrong
Send us the link. Imports are read by software and some pages and videos trip it up; a link is what lets us reproduce the problem and fix it for everyone.
ChatGPT, Claude and other assistants
How to connect an assistant, what it can see, and how to disconnect it are covered in Connecting ChatGPT or Claude. Connected assistants need Sorrel Pro.
Your account and your data
To erase your account and everything stored under it, see Delete your Sorrel account. What Sorrel stores and why is in the Privacy Policy, and the rules for using Sorrel are in the Terms of Service.